Returns, Refunds & Complaints Policy – Florist Cockfosters
Our Fresh Flowers Guarantee in Cockfosters
At Florist Cockfosters, we take great pride in delivering only the freshest flowers to your door. As a trusted local florist, we serve both households and businesses across Cockfosters, maintaining the highest standards to ensure every bouquet arrives at its brilliant best. Our fresh flowers guarantee is central to our commitment: if your flowers do not meet your expectations for freshness or quality, we are here to resolve it quickly and fairly.
Damaged-on-Arrival Policy
If your flowers arrive damaged or do not reflect the premium quality you expect from Florist Cockfosters, please contact us without delay. We kindly ask that you notify us within 24 hours of delivery, providing a brief description of the problem and, if possible, a photo of the damage. This allows us to assess the situation promptly and offer a swift resolution. We understand how important it is for fresh flowers to look their best, and we’ll work with you to put things right.
Freshness Window
All our floral arrangements are prepared fresh each day for deliveries across Cockfosters and neighbouring areas. We guarantee that all flowers will remain fresh for at least 5 days from the date of delivery, provided they are properly cared for according to the care instructions supplied. In the unlikely event your bouquet fades or deteriorates within this freshness window, please reach out to us with details so we can address your concern.
Refund and Replacement Options
Customer satisfaction is at the heart of Florist Cockfosters’ service. If your delivery is damaged, does not meet our freshness standards, or your order is incorrect, we offer the following solutions:
- Replacement: We will arrange for a fresh bouquet to be delivered to you as soon as possible, at no extra charge.
- Refund: If you prefer, we can refund the full purchase price for your order. Refunds may take 3-5 working days to process depending on your bank or payment provider.
We always strive to resolve issues to your satisfaction and will work closely with you to choose the most suitable outcome.
How to Make a Complaint
We value your feedback, whether it is praise or a complaint. Should you wish to make a complaint about our service, the quality of flowers, or your delivery experience, please contact us at your earliest convenience. Our team will investigate your concern and respond within 48 hours. We aim to resolve all customer complaints promptly, fairly, and professionally.
Your trust is important to us. As a leading local Cockfosters florist, we are committed to delivering a consistently positive experience for all of our customers – households and businesses alike. If anything falls short of our usual high standards, we encourage you to let us know so we can put it right.
Why Choose Florist Cockfosters?
We are passionate about flowers and dedicated to our Cockfosters community. Our commitment to quality, freshness, and honesty has earned us the trust of local residents and businesses. Thank you for choosing Florist Cockfosters – your reliable partner for beautiful, fresh flowers and exceptional service.
